Helpdesk

Give Your Employees A Customer Experience

Track and resolve every ticket timely with our helpdesk software, making your employees as happy as your customers. By providing employees with a single window for all their queries and bringing transparency to the resolution process the overall speed of response goes up significantly. It also leads to a higher level of employee satisfaction.

Rozgar HRMS AI Based Bot helps employees get their queries resolved by themselves. 70% reduction in helpdesk tickets. Helpdesk Tickets will be captures by bot. Helpdesk module allows employees to raise queries which can be related to HR, Accounts, Admin or Payroll or any other teams.

Key Benefits
  • Set Ticket assignment rule
  • See tickets being auto-assigned
  • Escalation matrix
  • TAT and due date
  • AI Driven Chatbot For General Queries
  • 70% Reduction in Helpdesk Tickets
  • Check the ticket stats
  • Look at the ticket ageing
AI Based Chatbot
Mobile First
Ticket Creation
Ticket Resolution
Insights

OUR GLOBAL PRESENCE